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General Terms and Conditions for accommodation-only bookings with part of full payment to Adrialin

Status: 09.08.2018

The wording of the contract is not saved when you book. You can of course save the general conditions of the contract, that are available in PDF format.

1. legal relations

1.1 Das Rechtsverhältnis zwischen Ihnen als Kunden und der Adrialin GmbH, Werftestrasse 4, 6005 Luzern, Schweiz, eingetragen im Bezirksgericht Luzern unter der Nummer CH-100.4.796.487-9 (im Folgenden ADRIALIN, „Reiseveranstalter“ oder „Veranstalter“ genannt) regelt sich nach den gesetzlichen Vorschriften und nach den folgenden Reisebedingungen (AGB), welche die gesetzlichen Bestimmungen ausfüllen und ergänzen. Jeder Kunde erkennt mit der Reiseanmeldung für sich und für die von ihm mitangemeldeten Personen diese Bedingungen als allein verbindlich an.

1.2 The General Terms & Conditions can be seen at all times in the catalogue and online (print version).

2. Completion of the travel contract

2.1 Adults over 18 years of age can register a trip with ADRIALIN in writing, verbally, by telephone or online. When you register, you conclude the binding travel agreement with ADRIALIN, in which you commit to your proposal until ADRIALIN accepts or rejects it in writing. The travel agreement is a written booking confirmation/invoice sent online by ADRIALIN, either immediately or within 7 days at the latest, by e-mail. Note: The automatic confirmation of receipt of the registration of the trip sent by ADRIALIN by e-mail, which is dispatched by the online booking service, is not a booking confirmation.

2.2 We would hereby like to point out that, in accordance with the legal regulations for the services provided, no right of revocation exists, merely the legal right of withdrawal and termination

2.3 Travel agents are only brokers.

2.4 In the event that a property is unavailable, ADRIALIN can offer the customer several suitable alternatives. Neither your nor the tour operator are bound by this new offer. Should you choose to accept this, it is treated as a new travel booking.

2.5 We are happy to accept customers' requests on booking and pass these on to the landlord or operator. However please note that ADRIALIN cannot guarantee that they will be fulfilled. Special requests and bookings that have been conditionally accepted and verbally agreed only become valid when they have been confirmed by ADRIALIN in writing.

3. Payment

You can choose between the following payment types during the booking process:

  • Payment by bank transfer
  • Payment by credit card
  • Payment by direct debit (in Germany only)
  • Payment via PayPal account

For short-term bookings made within 21 days of the departure date, payment may only be made via PayPal, credit card or direct debit (only in Germany). When processing the payment, sensitive personal details such as credit card, account number, name and address, are encrypted online using SSL technology. Insofar as you provide us with your credit card details for payment, you agree to the booking of the deposit and final payment amounts on your credit card up to 30 days before they fall due with Adrialin GmbH.

3.1 Payment

3.1.1 The deposit is 20% of the holiday costs and must be paid immediately upon receipt of the booking confirmation. The deposit will then be deducted from the total holiday costs.

3.1.2 The final payment is 80% of total travel price. Die Fälligkeit der Restzahlung ist der Buchungsbestätigung zu entnehmen. In manchen Objekten ist es möglich, die Restzahlung vor Ort bei der Anreise in der Landeswährung (Kuna) zu leisten. This option will be displayed with the price calculation if it is available.

3.1.3 For bookings made within 42 days of the beginning of the trip, full payment is due immediately. For properties which offer the option of paying the outstanding amount on site, only a deposit is paid, and the balance is paid on site in the local currency (Kuna).

3.1.4 In the event of untimely payment of the deposit or of the entire rent for short term bookings, ADRIALIN can refuse to provide the services. Furthermore ADRIALIN can terminate the contract after a reminder and the setting of a response period. The operator can demand cancellation fees as compensation in adherence with the cancellation levels outlined under point 7.2 or 7.3, under the condition there are no travel defects at this point in time which would justify cancellation.

3.2 When paying by direct debit, you authorise ADRIALIN, with the help of Sparkasse Baden-Baden Gaggenau, to collect payments from the specified account by means of a SEPA direct debit, and instruct your bank to redeem these direct debits. The notice period is shortened to one day. The conditions agreed with your bank apply. Savings accounts do not allow payments via direct debit.

3.3 Payment for bookings without pre-payment
For some properties, the booking can be paid for without making a pre-payment. Payment is made on the day of arrival with a credit card verified at the time of booking. An amount of EUR 2.00 will be authorised for verification, which will be cancelled immediately. The price of the booking is reserved on the credit card provided 30 days prior to arrival, but the debit is only carried out on the day of arrival. Alternatively, payment can be made by PayPal. In this case, the total amount is reserved at the time of booking, and the debit is carried out on the day of arrival.

3.4 Sofern der Reisepreis in einer anderen Währung als in Euro angezeigt wird, dient der Preis in der Fremdwährung nur der Orientierung.

4. Travel documents

4.1 Upon payment of the remaining holiday costs or the whole rental sum, the customer is sent the travel voucher. If the remaining payment is to be made on location, the travel voucher will be sent upon receipt of the contractually owed deposit. The travel voucher proves to the travel agency or keyholder at the holiday location (reception, residential manager) or to the hotel or holiday resort that you are the tenant. It contains directions to the travel agency or to the selected property, as well as telephone numbers and check-in times. The customer should note that the rest of the travel documents will only be dispatched after receipt of full payment.

4.2 Please notify us immediately if you, as travel booker, have not received your travel documents at the latest 5 days before the start of travel. In this case, we will send these immediately, dependent on payment. If you do not notify us and cannot travel due to missing travel documents, this has to be treated as a cancellation and cancellation charges will apply.

4.3 For bookings without pre-payment, travel documents will be sent after the successful reservation of the booking price on the credit card or PayPal account provided at the time of booking.

5. Services, prices

5.1 For the nature and scope of the services to be carried out by ADRIALIN within the travel agreement, only the descriptions, images and prices in the catalogues or on the website of ADRIALIN that are valid for the travel period and which have been made part of the contractual basis shall apply, in addition to the information referring to this in the booking confirmation. Any supplementary oral agreements that affect the scope of the contractual services shall require explicit written confirmation.

5.2 The local municipalities charge a flat fee payable per person per day, known as a 'local tax' or 'tourist tax'. Please refer to the description of the property to see if this is already included in the price or if it has to be paid locally.

5.3 Please refer to the respective property description to see whether the following services and additional charges are included: use of electricity, water and gas; bedding; final cleaning and everything else which is advertised as being an additional service.

5.4 Other supplementary services are listed as such and are paid on site.

5.5 When the key is handed over an appropriate amount (deposit) may be requested as security for any damage caused. This will be repaid or charged against when the the flat and the fixtures have been returned in a condition according to the rules at the end of the stay.

5.6 The conclusive cleaning of the holiday apartments and holiday homes is carried out by you as customer, irrespective of the final cleaning carried out by the tenant. Conclusive cleaning includes washing up and tidying away of all crockery and cutlery, removal of all rubbish and the sweeping through of all rooms so that a property can be handed over in a clean and tidy condition.

5.7 The property description states whether towels are provided in the rental property or if you should bring your own. Tea towels are sometimes provided by the landlord, but we generally recommend bringing your own. You should also usually bring your own toilet paper, detergent and cleaning products (except in the hotels).

5.8 In the case where additional beds and/or child beds are provided, this will be noted correspondingly in the property description. Additional beds and/or child beds have to be ordered and that order has to be confirmed in every case and this has to be noted on the travel voucher.

5.9 Please also refer to the respective property description to find out if pets are allowed. In all cases, pets must be registered at the time of booking, even the property description states that they are allowed. In principle, only one pet is allowed. If pets are not allowed, this does not necessarily mean that there will be no pets in the property, holiday resort, etc., or that the property you have booked will never have contained pets. If pets are allowed in principle, this does not automatically mean that they are allowed everywhere. In many resorts, for example, dogs are not allowed in the pool and garden areas, and this is even more likely to apply to restaurants or similar. You may also be obliged to keep your dog on a lead. Dogs are also not allowed in the private pools of detached properties. Stretches of beach and beach facilities are often closed to pets, so you will often have to show mobility on this point.

5.10 In the case of special offers, e.g.. 14=10 or 7=5, or percentage discounts on the rental prices, campaigns such as early bird discounts or other offers variable supplementary costs may possibly be due for the full duration of the trip. If the special offer stay overlaps two travel times the discount will always be based on the lowest week or day price.

5.11 If ADRIALIN expressly arranges programmes on behalf of other tour operators or individual services of third party suppliers, e.g. excursions, flights, hire cars etc., then ADRIALIN shall only be liable for the orderly arrangement, not the service itself. The conclusion of the arranged contract and its content complies with the corresponding legal regulations and, if applicable, with the conditions of the respective contractual partner.

6. Changes in services

6.1 Changes or deviations in individual travel services from the agreed content of the travel contract, which are necessary after closing the contract and which were made by us in good faith, are only allowed where the changes and deviations do not significantly limit the total travel offering. Possible guarantee claims are not affected as long as the changed services are not defective.

6.2 You are also entitled to the rights named in the previous section in the case of a significant travel change and these rights must be claimed immediately after being notified of a significant change.

6.3 Änderungen innerhalb einer Buchung (Erhöhung der Personenzahl falls zulässig, Verlängerung) erledigt ADRIALIN gegen einen Mehrkostenzuschlag von 30 €. Anderweitige Änderungen der Buchung werden wie ein Rücktritt behandelt.

6.4.1 Changes to a booking cannot be made within the last 7 days before departure. Any additional costs, which arise due to changes in the booking made within the last 3 weeks before departure, can only be paid by credit card.

6.4.2 Transfers of cruises are only possible up to 60 days before departure. The transfer fee is 5% of the confirmed charter price. For cancellation of individual people (changes to the actual number of participants), the reserved meals (half or full board) are to be paid in full from 3 days before departure, even for those who have cancelled.

7. travel cancellation

7. 1 You can cancel the holiday at any time prior to the start of your holiday. Declaration of cancellation must not be carried out in a particular manner, however we recommend written declaration or an e-mail with confirmation request for reasons of traceability for both parties. It is crucial for cancellation that ADRIALIN receives the declaration of cancellation.

7.2 Our cancellation fees are calculated with regard to the current cancellation policy for each property. After price calculation, these fees are displayed on our website and listed in your booking confirmation.

7.3 In the event that you use your rights to find a replacement tenant the cancellation rules will not apply. This is however under the precondition that ADRIALIN as tour operator receives binding notification punctually prior to the travel date, so that the necessary changes can be made Furthermore this is under the precondition that the replacement tenants corresponds to the special requirements of the travel and that statutory regulations or local authority stipulations allow it. With the confirmation of the name change by the tour operator the new travel customer assumes the rights and obligations of the travel contract. ADRIALIN charges 30 ? per change for the costs resulting from the changes.

7.4 As a tenant, you are obliged to prove to ADRIALIN as the operator that no damage occurred or that the damage which occurred is significantly smaller than the requested flat sum.

8. Recess/cancellation by ADRIALIN

8.1 ADRIALIN may cancel the travel contract prior to departure, or terminate the travel contract after the start of the journey:

  1. without notice, if the traveller persistently disturbs the execution of the journey in spite of a warning, or endangers others through his/her behaviour or otherwise behaves contrary to the contract.
  2. without notice, if the execution of the journey is made considerably more difficult, endangered or impaired as a result of force majeure or industrial action unforeseeable upon conclusion of the contract.

In the event that ADRIALIN terminates the travel contract according to point a), the travel price shall be forfeited. In the event that ADRIALIN withdraws from the contract in accordance with point b) before the start of the journey, all amounts paid will be refunded immediately. Further claims are expressly excluded. In the event that ADRIALIN terminates the contract in accordance with point b) after the start of the journey, you will be refunded the part of the travel price the part corresponding to the expenses saved by ADRIALIN.

8.2 If a minimum number of participants is specified in the travel advertisement or in other documents, which have become part of the content of the contract, ADRIALIN can withdraw from the travel contract at the latest on the 22nd day before departure, if this is not attained. If ADRIALIN withdraws from the travel contract in such an event, the customer can request participation in another holiday, provided ADRIALIN is able to allocate this from the offers available without any additional cost for the customers. Otherwise the customer will of course immediately be reimbursed the payments made on the travel price.

9. Fittings of the rented properties

9.1 In the holiday apartments and holiday homes cutlery and crockery is usually completely provided for the number of people. A refrigerator is definitely part of the basic fittings and is therefore not always explicitly mentioned in the property descriptions. All other technical household devices are only available if explicitly mentioned in the description.

9.2 If reception via satellite or cable is possible it will be shown in the text with Sat-TV or Cable-TV. However this does not absolutely guarantee that programmes in the customer's language can be received.

9.3 If the garden furniture is stated in the description that does not necessarily mean that there is one available chair for every person. Deck chairs and parasols are also only available if they are mentioned in the description of the property.

9.4 All accommodation offered is approved for accommodation in accordance with local and national regulations. Holiday properties are generally intended solely for holiday purposes, which may also be reflected in the type of construction and/or furniture. The bathroom and bedrooms are often smaller that usual, and the beds are often differently. Much of the property is geared primarily to practicality. Travellers should keep in mind that other building regulations apply in other countries. Balcony and stair railings may be much lower, stairs steeper, and windows and doors may not conform to the standards you are used to. Also, the sound insulation of the properties isn’t always what you are used to, but instead in accordance with country-specific conditions. This means that sound and noise protection can be different. In holiday homes and apartments, landlords often inhabit the holiday property themselves during the year, so parts of the property may be closed off, as this is where they have their belongings. There is still plenty of storage and living space available for holiday renters, though. The internationally recognised classification of hotels by number of stars provides a reference as to the standard of the hotel, and is based on each country’s star categories.

9.5 The size of the property in square metres is approximate, and can vary up to 10%. The size information also includes the area of the facilities intended for use by you, the traveller. This includes, in particular, the surface areas of balconies, loggias, conservatories and terraces.

10. Customer´s rights and liabilities.

10.1 You have the right as tenant to use the entire property including furnishings and devices. You are obliged to treat the property and and its inventory, as well as any communal areas, with the utmost care.

10.2 You are obliged to replace any damage caused by you or your companions or guests during the course of your stay.

11. number of persons

11.1 The property may not be occupied with more persons that allowed in the catalogue and confirmed on the travel voucher (except for one infant of less than 2 years of age).

11.2 In the event of over-occupancy the landlord has the right to refuse or send away excess persons or to desire the proportional rental price and supplementary costs.

12. Arrival and departure times

12.1 Time of arrival is between 2pm and 7pm on the day of arrival, unless otherwise stated. If you are unable to keep to the agreed time of arrival, a proper reception can no longer be guaranteed.

12.2 On the day of departure the property must be vacated by 10am and handed over to the landlord or his representative.

13. liability

3.1 ADRIALIN is responsible for thorough trip preparation within the serviceable liability of an accurate vendor.

  1. diligent travel preparation
  2. the careful selection and monitoring of service providers
  3. the correctness of the service description
  4. the proper provision of the travel services contracted.

13.2 ADRIALIN's liability for damage, which is not personal damage, is limited to three times the travel price, as long as damage to the holidaymaker is neither caused intentionally nor through gross negligence or as long as ADRIALIN is responsible for damage caused to the holidaymaker solely through a service provider.

13. 3 Request for compensation of the damage towards ADRIALIN is limited or impossible on the basis of the international agreements or related legislation which need to be applied on services performed by the service provider, a request for damage compensation towards the service provider may only be made under certain preconditions or limitations or it is excluded by certain preconditions.

13.4 Within the scope of the legal provisions, you are obliged to do everything reasonable in the event of performance disruptions, in order to contribute to correcting the disruption and to minimize or prevent possible damage. In particular, this includes the obligation to report immediately any complaints to the agencies/points of contact specified in the travel documents. In the event of culpable omission to provide immediate notification of defects, the tour operator’s reduction and/or compensation obligations shall be cancelled.

13.5 Service performers (owners, key holders, agents etc.) hold no representative function and are not ADRIALIN representatives, nor do they have authority to accept the complaints and issue or accept legal statements.

13.6 Claims on the grounds of services not provided according to the travel contract can be submitted to ADRIALIN within a month of the contractual end of the trip and must be in writing. Your travel agent is not authorised to accept the registration of guarantee or damage compensation claims. The precondition is that the travel services or the replacement services accepted by you were not provided according to the contract, that you have immediately registered the defects and that no adequate solution was provided. If the trip is significantly limited through defects you can terminate the contract. The precondition is usually that you have demanded a solution from ADRIALIN with a reasonable notice period and this notice period has passed without resolution.

13.7 The operator cannot accept liability for information contained in description of the place, since they are not a subject of the contract and the operatorr cannot influence their origin or check their accuracy.

13.8 There is a one-year period of limitation between you and ADRIALIN from the scheduled date of departure, as agreed upon.

13.9 Transfers of claims against ADRIALIN to a third person, spouse or immediate family members are not allowed. It is equally impossible for a third party to be entitled to the claims of the holidaymaker.

13.10 Luggage damage or delays to flights and other forms of transport should be reported immediately on site to the responsible carrier and a written confirmation (e.g. Lost Report for air transport) completed to avoid the loss of claims under international conventions.

14. Travel provisions

14.1 For Croatia, Italy, Spain, France, Austria and Turkey, EU nationals require a valid passport or identity card for entry (for stays of less than 30 days).

14.2 Non-EU citizens are themselves responsible for adherence to all important visa, customs and vaccination stipulations necessary for the trip. All disadvantages, especially the payment of cancellation charges, which result from not adhering to these stipulations, are their responsibility.

14.3 For a surcharge of 20,00 EUR we issue separate certificates which are necessary for applying for a visa. These are sent by post.

15. Legal effect and jurisdiction of the court

15.1 The invalidity of individual provisions to the contract does not result in the invalidity of the total travel contract.

15.2 The customer can only sue the tour operator at its headquarters.

15.3 For complaints lodged against the customer by the tour operator, the domicile of the customer is decisive. For actions against customers or contractual partners of the travel contract who are merchants, legal entities of public or private law, or persons who are domiciled or ordinarily resident abroad or whose domicile or habitual residence is unknown at the time the legal action is brought, the place of jurisdiction is the registered office of the tour operator.

15.4 The above provisions do not apply,

  • if and insofar as contractually non-mandatory provisions of the international agreements that are to be applied to the travel agreement between the customer and the tour operator result in something else in the favour of the customer or
  • if and insofar as applicable to the travel contract, non-mandatory provisions in the EU Member State to which the customer belongs, for the customer are more favourable than the above provisions or the corresponding statutory provisions.

15.5 The European Commission provides a platform for online dispute resolution (OS). The platform can be found at https://ec.europa.eu/consumers/odr/. Our e-mail address is: info@adrialin.de.

Supplement to the General Terms and Conditions

Status: 28.11.2013

Appendix 1: Cruises on motor gliders in Croatia

16.1 All ships provided by ADRIALIN fulfil the requirements of the Croatian Shipping Register and other legal provisions with respect to their condition and safety equipment. In the interests of safety, events of force majeure (e.g. with accidents or engine failure) may lead to precautionary measures, such as changes to the travel itinerary, use of other ships or calling at the next reachable port. Potential guarantee claims in this respect shall remain unaffected.

16.2 While aboard the vessel, passengers shall be subject to the authority of the captain and the ship regulations as posted. Otherwise, the captain reserves the right to ask passengers to leave the ship. Likewise, all passengers are obliged to hand over their passports to the captain on the day of arrival on board.

16.3 Own food and drinks (except for fruit and pastries) are not permitted on board.

16.4 The costs of damage to the ship's equipment are borne by the passenger responsible and must be paid to the captain.

16.5 In the event of any complaints, please speak to the captain.

16.6 You should bring your own towels (guests in category A and A+ cabins receive 2 towels per week). Additional towels can be borrowed for an additional charge of € 3 (towels) or € 4 (beach towels).

16.7 Due to the special anchoring condition and requirements in the ports of Croatia, the ships are anchoring side by side. Therefore the travelers have to cross a gap between the ships in order to get on land. The travelers should be especially careful when crossing and do so at their own risk

16.8 Die Teilnahme an Bike– und Wanderprogrammen erfolgt auf eigene Gefahr jedes einzelnen Reiseteilnehmers. Er ist damit einverstanden, die Anweisungen und Entscheidungen des Reiseleiters zu befolgen. Der Reiseleiter behält sich das Recht vor, die Route aufgrund von schlechten Wetterbedingungen oder aufgrund der allgemeinen Kenntnisse der Gruppe zu ändern. Der Reiseteilnehmer übernimmt die volle Verantwortung für das Leihfahrrad und die Ausrüstung, die ihm zur Verfügung gestellt wird. Er verpflichtet sich, diese im ursprünglichen Zustand zurückzugeben.

Appendix 2: Holiday Cancellation Cover (HCP)

17.1 If the customer opts for the ADRIALIN holiday cancellation cover (HCP), these costs are payable after conclusion of the travel contract.

17.2.1 If you have booked the holiday cancellation cover option, we waive reimbursement of the cancellation fees owed contractually (less 20% excess) if the holiday is not taken up by one of the participants for the following reasons:

  • death, serious accident, unexpected serious illness or intolerance of vaccination by the participant;
  • damages to the participant's property as a result of fire, Acts of God or punishable actions by third parties, insofar as the damage is considerable or the presence of the participant is necessary for assessment of the damage;
  • unexpected work-related termination by the employer of the employment contract, insofar as is linked to the loss of the participant's job;
  • acceptance of an employment contract by the participant, insofar as the participant was registered as unemployed when the holiday was booked and the Employment Office consented to the holiday;
  • unexpected call-up of the participant for basic military service, for an alternative civilian service or for an obligatory discharge of duty connected with this, provided the dates cannot be moved and the participant cannot obtain compensation of the cancellation charges from a third party;
  • resitting by the participant of failed examinations at a school or university, if resitting serves to avoid extending attendance at school or on the university course, the holiday was booked before the date of the failed examination and the date for the resit examination falls within the holiday period booked;
  • serious accident, unexpected serious illness or intolerance to vaccination by one of the participant's dogs that is registered on the holiday.

17.2.2 The same applies to every extra participant who booked the holiday and the holiday cancellation cover jointly with the participant.

17.2.3 Moreover, the reasons given under a) und b) apply correspondingly if relatives of the participant or of an equal participant or those who are looking after minors who are not going on the holiday or relatives in need of care in place of the participant or other members of the party, are affected. If more than 4 people have jointly booked the holiday, the holiday cancellation cover applies only to the participants or other members of the party, whose relatives or carers are affected.

17.3 The trip participant and all fellow travellers are obligated

  • to cancel the holiday as soon as possible after the reason for cancellation occurs, in order to keep the cancellation costs as low as possible;
  • to prove a serious accident, unexpected serious illness, and intolerance to vaccination with a doctor's certificate, psychiatric illnesses with a certificate from a psychiatric consultant and death by a death certificate. On demand, a specialist's certificate and a certificate of incapacity to work is to be submitted and the question of incapacity to travel due to a serious accident or an unexpected serious illness is to be checked by expert medical opinion. The examining doctors are to be released from their medical confidentiality for this purpose;
  • to submit the dismissal letter from the employer in the case of job loss;
  • to submit a confirmation letter from the employment centre on consenting to the cancelled holiday in the case of accepting an employment contract;
  • to avoid anything that could lead to an unnecessary increase in costs
  • to transfer claims for damages against third parties in the sum of the cancellation costs to the provider.

17.4 If a participant or another included participant breaches one of these obligations, the holiday cancellation cover is not applicable. This does not apply if the participant or the included participant proves that he/she acted neither intentionally nor with gross negligence. Furthermore this does not apply, insofar as the participant or included participant proves that he/she only acted with gross negligence and the breach of obligation did not have a causal effect on the amount of the cancellation fees.

17.5 The excess to be borne by the participant or included participant is 20% of the reimbursable claim for each case of holiday cancellation cover that occurs.

General Terms and Conditions for accommodation-only bookings with full payment on site

Status: 14.03.2018

The following conditions govern the legal relationship between you as a customer and Adrialin GmbH, Werftestrasse 4, 6005 Lucerne, Switzerland (hereinafter referred to as ADRIALIN), and form part of the agency contract.The text of the contract is not saved with the booking.You can save the general conditions of contract yourself. They are made available to you in PDF format.

1. Adrialin's position and legal relationship

1.1 If you book accommodation with full payment on site, ADRIALIN is not responsible for these trips in the context of travel legislation, and merely acts as a travel agent between you and the service provider.As such, we are liable for the proper mediation of travel services offered on this portal, in accordance with the statutory provisions and the agency’s current conditions.These give rise to mutual rights and obligations between you and ADRIALIN.

1.2 By making a booking, you are making a binding offer to conclude a contract for accommodation with the respective service provider.The mutual rights and obligations arising between you and the service provider are derived from statutory provisions and the service provider’s general terms and conditions, which you receive and accept during the booking process.These include, among other things, the most important regulations governing the payment of the travel price and cancellation.

2. Mediation contract

2.1 Bookings may be made by adults in writing, orally, by phone or online.By making a booking, you are entrusting Adrialin with the procurement of accommodation from the respective service provider.In doing so, you are making a binding offer to conclude a contract with the respective service provider.

2.2 ADRIALIN shall only be liable for the proper mediation of the booked service, not for its provision. This is part of the contract between you and the respective service provider.

2.3 We note customer requests at the time of booking and forward them to the service provider. However, please note that neither ADRIALIN nor the service providers can guarantee their fulfillment.

2.4 In order to fulfil our contract of mediation, you authorise us to submit the relevant statements to the service provider on your behalf. This is especially true for changes or cancellations to your original booking.

3. Review and correction of booking details

3.1 Als Reisender sind Sie verpflichtet, sich vor dem Klick auf „zahlungspflichtig buchen“ zu vergewissern, dass die Reisedaten sowie Ihre persönlichen Angaben richtig und korrekt sind.

3.2 Following your booking, you will receive a booking confirmation with a summary of your booking and your details. Upon receipt of this acknowledgment, you are once again obliged to check the details and to contact us immediately in the event of any discrepancies, so that we can correct this immediately.

3.3 In the event of subsequent changes, the operators may charge additional fees which will be reflected in your invoice.

4. Payment processing

4.1 The service provider will provide an on-site invoice for the services booked.

4.2 The outstanding balance of the booking must be paid on site in the local currency (kuna) at the current exchange rate.

5. Changes to existing bookings

5.1 The conditions governing modifications to an existing booking are defined by the terms and conditions of the service provider.

5.2 Rebooking and/or cancellation fees vary according to the terms and conditions of the service provider.

5.3 We are happy to forward changes to your booking to the service provider on. To enable both parties to keep accurate records, we recommend that you send us the change request in writing.

6. Cancellation and early termination

6.1 As a traveller, you can withdraw from the booking at any time prior to departure. As a rule, the service providers will impose cancellation fees. The amount due can be found in the service provider's terms and conditions.

6.2 We can process cancellations. Although there is not a defined cancellation process, we recommend that you complete your cancellation in writing so that both parties have a record of it. Receipt of cancellation is crucial to the cancellation process.

6.3 We recommend that you take out cancellation insurance. In the event of a cancellation, the fees due in accordance with the service provider's terms and conditions will be taken on by the insurance providers.

6.4 In the case of premature trip termination, there is usually no reimbursement from the service provider for unused services. For this reason, we recommend that you take out travel cancellation insurance.

7. Travel services

7.1 The nature and extent of the contractually agreed travel services are based on the service provider's itinerary and terms and conditions.

7.2 The service provider alone is responsible for the provision of travel services.

8. Liability and limitations

8.1 For bookings with full payment on site, ADRIALIN acts as a travel mediator. The on-site service provider is the contractor and the party responsible for providing the contractually agreed travel service. ADRIALIN is thus liable under the due diligence obligations of a prudent businessman only for the proper mediation of these services.

8.2 ADRIALIN's contractual liability as an agent under the agency agreement is limited to three times the price of the service arranged for any damages to the customer, which are not physical damages, insofar as the damage to the customer was caused deliberately by ADRIALIN or through gross negligence.

8.3 We ask that any claims against ADRIALIN are made without delay, but at the latest one month after completion of the journey.

8.4 Compensation claims against ADRIALIN with regard to the travel mediation which are not based on injury to life, limb or health, including contractual claims for pain and suffering, and which are not based on a negligent breach of duty by ADRIALIN or an intentional or negligent breach of duty by a legal representative or agent of ADRIALIN or are not based on a grossly negligent breach of Adrialin or on an intentional or grossly negligent breach of duty by a legal representative or agent of Adrialin, will expire after one year. Otherwise, statutory limitations apply.

8.5 Claims for breach of contract in the provision of travel services must be made to the service provider within one month of the termination of services as stipulated in the contract.

9. Entry requirements, vaccination and customs regulations

9.1 You are responsible for compliance with all entry requirements, vaccination and customs regulations required to complete the trip.

9.2 Please inform yourself in good time about the regulations that apply to you.The operator is responsible for providing information about the applicable entry regulations.In addition, German citizens can find relevant information on the German Foreign Office website (https://www.auswaertiges-amt.de/de/ReiseUndSicherheit).For other countries, we recommend checking with the relevant embassies or consulates in plenty of time.

9.3 In relation to the information available on this website, ADRIALIN can provide no guarantee for the completeness and accuracy of the information.

9.4 You are responsible for all disadvantages arising from non-compliance with these requirements, especially the payment of cancellation fees.

10. Data protection

For information about data security and how we handle your personal data, please refer to our Data protection declaration

11. Final agreements

11.1 The ineffectiveness of any individual provision of the accommodation contract does not affect the remaining provisions or the mediation contract.

11.2 Customers may lodge a complaint against ADRIALIN at the company's headquarters only.

11.3 For complaints by ADRIALIN against the customer, the customer's place of residence shall prevail. For complaints against customers or contractors of the mediation contract, insofar as they are merchants, legal entities under public or private law or persons who have their domicile or habitual residence abroad, or whose domicile or habitual residence at the time of action is not known, the agreed jurisdiction is that of ADRIALIN's headquarters.

11.4 The above provisions do not apply,

  • if and to the extent that provisions of international agreements which are not contractually binding, to be applied to the agency contract between the customer and the mediator, result in something else in favour of the customer
  • if and to the extent applicable to the agency contract, non-mandatory provisions in the Member State of the EU to which the customer belongs are more favourable to the customer than the preceding provisions or the corresponding statutory provisions.
General Terms and Conditions for the arrangement of rental cars

Status: 14.03.2018

The following conditions govern the legal relationship between you as a customer and Adrialin GmbH, Werftestrasse 4, 6005 Lucerne, Switzerland (hereinafter referred to as ADRIALIN), and form part of the agency contract.The text of the contract is not saved with the booking.You can save the general conditions of contract yourself. They are made available to you in PDF format.

1. Adrialin's position and legal relationship

1.1 If you book a rental car, ADRIALIN is not responsible for the car rental in the context of travel legislation, and merely acts as an agent between you and car rental provider Sunny Cars GmbH, Paul-Gerhardt-Allee 42, 81245 Munich, Germany (hereinafter Sunny Cars) .As such, we are liable for the proper mediation of travel services offered on this portal, in accordance with the statutory provisions and the agency’s current conditions.These give rise to mutual rights and obligations between you and ADRIALIN.

1.2 By booking, you are making a binding offer to conclude a car rental contract with Sunny Cars.The mutual rights and obligations arising between you and Sunny Cars are derived from statutory provisions and Sunny Car’s general terms and conditions, which you receive and accept during the booking process.These include, among other things, the most important regulations governing the payment of the rental price and cancellation.

2. Mediation contract

2.1 Bookings may be made by adults in writing, orally, by phone or online.By making a booking, you are entrusting Adrialin with the arrangement of the car rental contract with Sunny Cars.In doing so, you are making a binding offer to conclude a contract with the Sunny Cars.

2.2 ADRIALIN is liable only for the proper mediation of the booked service, but not for its provision.This is part of the contract between you and Sunny Cars.

2.3 In order to fulfil our contract of mediation, you authorise us to submit the relevant statements to the service provider on your behalf. This is especially true for changes or cancellations to your original booking.

3. Review and correction of booking details

3.1 Als Mieter sind Sie verpflichtet, sich vor dem Klick auf „zahlungspflichtig buchen“ zu vergewissern, dass der angegebene Mietzeitraum sowie Ihre persönlichen Angaben richtig und korrekt sind.

3.2 After making your booking, you will receive confirmation from Sunny Cars and an invoice summarizing your booking and dates.Again, after receipt of this acknowledgment, you undertake to check the information and to contact us immediately in case of discrepancies, so that we can arrange an immediate correction.

3.3 In case of a subsequent change, we may be charged by Sunny Cars, which we will then charge to you.

4. Payment processing

4.1 The payment of the rental car price is made directly to Sunny Cars.For this, you will receive a separate invoice from Sunny Cars.

4.2 If possible, we will forward to Sunny Cars the payment option your selected when booking the accommodation or package holiday.

4.2.1 If you pay for the accommodation or package holiday by direct debit, you expressly agree that your bank details may be forwarded to Sunny Cars in order to debit the car rental price.

4.2.2 If you pay for the accommodation or package holiday by credit card, you will be redirected to a separate Sunny Cars payment form to pay for the car rental. In this form, you can re-enter your payment details to enable Sunny Cars to debit the car rental price, or choose another payment method.

4.2.3 If you pay for the accommodation or package holiday via PayPal, we will forward this information to Sunny Cars.When you receive the booking confirmation from Sunny Cars, you will also be sent a link to confirm the payment to Sunny Cars from your PayPal account.

5. Changes to existing bookings

5.1 Whether, and under what conditions, changes may be made to an existing booking, is regulated in Sunny Cars’ General Terms and Conditions.

5.2 Any rebooking or cancellation fees due are subject to the General Terms and Conditions of Sunny Cars.

5.3 We are happy to forward changes to your booking to the service provider on. To enable both parties to keep accurate records, we recommend that you send us the change request in writing.

6. Cancellation and early termination

6.1 As a traveller, you may withdraw from the booking at any time prior to departure. Under certain circumstances, cancellation fees may be charged by Sunny Cars.The amount of the cancellation fees due can be found in the General Terms and Conditions of Sunny Cars.

6.2 We can process cancellations. Although there is not a defined cancellation process, we recommend that you complete your cancellation in writing so that both parties have a record of it. Receipt of cancellation is crucial to the cancellation process.

6.3 We recommend that you take out travel cancellation insurance, which, in the event of cancellation, will cover you for the fees due to you in accordance with its provisions

6.4 In the event that you end your holiday prematurely, there is generally no refund from Sunny Cars for unused services.Again, here we recommend that you take out travel cancellation insurance.

7. Travel services

7.1 The nature and extent of the contracted travel services are based on the offer description and the General Terms and Conditions of Sunny Cars.

7.2 Sunny Cars is solely responsible for the provision of travel services.

8. Liability and limitations

8.1 When booking car rentals, ADRIALIN acts as a travel agent.The contractual partner responsible for the provision of the contracted travel services is Sunny Cars.In this respect, ADRIALIN is only liable within the framework of the due diligence obligations of a proper businessman for the proper mediation of these services.

8.2 ADRIALIN's contractual liability as an agent under the agency agreement is limited to three times the price of the service arranged for any damages to the customer, which are not physical damages, insofar as the damage to the customer was caused deliberately by ADRIALIN or through gross negligence.

8.3 We ask that any claims against ADRIALIN are made without delay, but at the latest one month after completion of the journey.

8.4 Compensation claims against ADRIALIN with regard to the travel mediation which are not based on injury to life, limb or health, including contractual claims for pain and suffering, and which are not based on a negligent breach of duty by ADRIALIN or an intentional or negligent breach of duty by a legal representative or agent of ADRIALIN or are not based on a grossly negligent breach of Adrialin or on an intentional or grossly negligent breach of duty by a legal representative or agent of Adrialin, will expire after one year. Otherwise, statutory limitations apply.

8.5 Claims for breach of contract in the provision of travel services must be made to the service provider within one month of the termination of services as stipulated in the contract.

9. Data protection

For information about data security and how we handle your personal data, please refer to our Data protection declaration

10. Final agreements

10.1 The invalidity of individual provisions of the car rental contract does not result in the ineffectiveness of the remaining provisions or the agency contract.

10.2 Customers may lodge a complaint against ADRIALIN at the company's headquarters only.

10.3 For complaints by ADRIALIN against the customer, the customer's place of residence shall prevail. For complaints against customers or contractors of the mediation contract, insofar as they are merchants, legal entities under public or private law or persons who have their domicile or habitual residence abroad, or whose domicile or habitual residence at the time of action is not known, the agreed jurisdiction is that of ADRIALIN's headquarters.

10.4 The above provisions do not apply,

  • if and to the extent that provisions of international agreements which are not contractually binding, to be applied to the agency contract between the customer and ADRIALIN, result in something else in favour of the customer
  • if and to the extent applicable to the agency contract, non-mandatory provisions in the Member State of the EU to which the customer belongs are more favourable to the customer than the preceding provisions or the corresponding statutory provisions.
General Terms and Conditions for the booking of package holidays including flights

Status: 09.08.2018

The following conditions govern the legal relationship between you as a customer and Adrialin Blue GmbH (hereinafter referred to as ADRIALIN BLUE), and form part of the travel contract.The text of the contract is not saved with the booking.You can save the general conditions of contract yourself. They are made available to you in PDF format.

1. legal relations

1.1 Das Rechtsverhältnis zwischen Ihnen als Kunden und der Adrialin Blue GmbH, Werftestrasse 4, 6005 Luzern, Schweiz, eingetragen im Bezirksgericht Luzern unter der Nummer CH-100.4.805.078-4 (im Folgenden ADRIALIN BLUE, „Reiseveranstalter“ oder „Veranstalter“ genannt) regelt sich nach den gesetzlichen Vorschriften und nach den folgenden Reisebedingungen (AGB), welche die gesetzlichen Bestimmungen ausfüllen und ergänzen. Jeder Kunde erkennt mit der Reiseanmeldung für sich und für die von ihm mitangemeldeten Personen diese Bedingungen als allein verbindlich an.

1.2 The General Terms and Conditions can be viewed in the catalogue and online (print version) at any time

2. Completion of the travel contract

2.1 Travel bookings may be made by adults in writing, orally, by phone or online with ADRIALIN BLUE.By making a travel booking, you are offering to conclude a binding travel contract with ADRIALIN BLUE, whereby your binding offer is subject to the written acceptance or rejection of ADRIALIN BLUE.The travel contract is concluded when ADRIALIN BLUE sends you the booking confirmation/invoice in text form, which will take place immediately via email, or at the latest within 7 days.Note: the automatic email confirmation of the travel booking by ADRIALIN BLUE, which is sent in online bookings, is not a booking confirmation.

2.2 We would like to point out that, according to the law on services offered, you do not have the right to cancellation but merely the statutory withdrawal and termination rights.

2.3 Travel agents are only brokers.

2.4 If a property is not available, ADRIALIN BLUE may offer one or more alternatives to the customer.Neither you nor the travel agent are bound by this new offer.If you wish to accept the new offer, you should proceed as with a new travel booking.

2.5 We accept customer requests when booking, and will forward them to the landlord or operator.Please note, however, that ADRIALIN BLUE cannot guarantee their fulfilment.Special requests, bookings under condition, and verbal side agreements are only valid if they have been confirmed in writing by ADRIALIN BLUE.

3. Payment

You can choose between the following payment types during the booking process:

  • Payment by credit card
  • Payment via direct debit (in Germany and Austria only)
  • Payment via PayPal account
  • Payment via transfer.

During this process, sensitive personal details such as credit card or bank account number, name, and address are encrypted online using SSL technology.

3.1 Payment

3.1.1 When you make a booking, an immediate deposit is due.The balance is due on the 42nd day before departure. The amount of the deposit and the final payment will be displayed as part of the price calculation on our website, and is shown in your booking confirmation.For short-term bookings, which are booked within 42 days before departure, the entire travel price is due immediately.

3.1.2 If the payment due to ADRIALIN BLUE is not received in time, ADRIALIN BLUE may refuse the services.In addition, ADRIALIN BLUE may terminate the contract after sending a warning and setting a deadline.The travel agent may request cancellation fees as compensation in accordance with the cancellation schedules specified under items 7.2 and 7.3, provided that a travel deficiency which entitles you to cancellation is not in existence.

3.2 Payment via direct debit (German or Austrian bank account only)
Bei der Bezahlung per Lastschriftverfahren ermächtigen Sie ADRIALIN BLUE, unter Zuhilfenahme der Sparkasse Baden-Baden – Gaggenau, Zahlungen vom angegebenen Konto mittels SEPA-Lastschrift einzuziehen und weisen Ihr Kreditinstitut an, diese Lastschriften einzulösen. Die Vorankündigungsfrist wird auf einen Tag verkürzt. Es gelten die mit Ihrem Kreditinstitut vereinbarten Bedingungen. Von Sparkonten ist kein Bankeinzug möglich.

3.3 Payment via transfer
When paying by bank transfer, during the booking process you will be forwarded to a transfer form. By entering your online banking details on this form, you confirm that payment may be made to a bank account of our payment service BS PAYONE.Your payment will then be forwarded by BS PAYONE to ADRIALIN BLUE.If final payment for the booking is due at a later date, you will receive with our bank details with your booking confirmation so that you can pay the balance.

3.4 Payment via credit card
Insofar as you provide us with your credit card details for payment, you agree to the booking of the deposit and final payment amounts on your credit card up to 30 days before they fall due with Adrialin Blue GmbH.

3.5 Information about the Travel Guarantee Fund
The amount you have paid is insured by the Travel Guarantee Fund of Swiss Travel Security, Zürcherstrasse 49, 8903 Birmensdorf, Switzerland, Tel.: +41 (0)44 439 60 60. In the event of operator insolvency you are obliged to send your claim for refund of the deposit no later than 60 days after your trip to the Travel Guarantee Fund and provide original copies of your travel documents (booking confirmation, invoice, etc.) along with proof of payment.
More information is available at https://star.ch/swiss-travel-security-sts

3.6 Sofern der Reisepreis in einer anderen Währung als in Euro angezeigt wird, dient der Preis in der Fremdwährung nur der Orientierung.

4. Travel documents

4.1 Once you pay the travel price, you will be sent a travel voucher.The travel voucher identifies you to the service provider as entitled to use the services booked.The voucher may include directions to the supervising travel agency or booked property, as well as addresses and telephone numbers, and check-in times.Furthermore, the voucher will also include all necessary information about your flights, and transfers if applicable.Customers should note that the remaining travel documents will be sent only after full payment has been made.

4.2 Please notify us immediately if you, as travel booker, have not received your travel documents at the latest 5 days before the start of travel. In this case, we will send these immediately, dependent on payment. If you do not notify us and cannot travel due to missing travel documents, this has to be treated as a cancellation and cancellation charges will apply.

5. Services, prices

5.1 The scope and nature of the services to be provided under the ADRIALIN BLUE travel contract shall be governed exclusively by the descriptions, illustrations and prices in the catalogues or on the ADRIALIN BLUE websites valid for the travel period, such as they have formed the basis of the contract as well as the information in the travel confirmation that refer to them.Subsidiary agreements that change the scope of the contractual services require explicit confirmation in text form.

5.2 Please refer to the respective property description to see whether the following services and additional charges are included: use of electricity, water and gas; bedding; final cleaning and everything else which is advertised as being an additional service.

5.3 Other supplementary services are listed as such and are paid on site.

5.4 When the key is handed over an appropriate amount (deposit) may be requested as security for any damage caused. This will be repaid or charged against when the the flat and the fixtures have been returned in a condition according to the rules at the end of the stay.

5.5 The conclusive cleaning of the holiday apartments and holiday homes is carried out by you as customer, irrespective of the final cleaning carried out by the tenant. Conclusive cleaning includes washing up and tidying away of all crockery and cutlery, removal of all rubbish and the sweeping through of all rooms so that a property can be handed over in a clean and tidy condition.

5.6 The property description states whether towels are provided in the rental property or if you should bring your own. Tea towels are sometimes provided by the landlord, but we generally recommend bringing your own. You should also usually bring your own toilet paper, detergent and cleaning products (except in the hotels).

5.7 In the case where additional beds and/or child beds are provided, this will be noted correspondingly in the property description. Additional beds and/or child beds have to be ordered and that order has to be confirmed in every case and this has to be noted on the travel voucher.

5.8 Please also refer to the respective property description to find out if pets are allowed. In all cases, pets must be registered at the time of booking, even the property description states that they are allowed. In principle, only one pet is allowed. If pets are not allowed, this does not necessarily mean that there will be no pets in the property, holiday resort, etc., or that the property you have booked will never have contained pets. If pets are allowed in principle, this does not automatically mean that they are allowed everywhere. In many resorts, for example, dogs are not allowed in the pool and garden areas, and this is even more likely to apply to restaurants or similar. You may also be obliged to keep your dog on a lead. Dogs are also not allowed in the private pools of detached properties. Stretches of beach and beach facilities are often closed to pets, so you will often have to show mobility on this point.

5.9 In the case of special offers, e.g.. 14=10 or 7=5, or percentage discounts on the rental prices, campaigns such as early bird discounts or other offers variable supplementary costs may possibly be due for the full duration of the trip. If the special offer stay overlaps two travel times the discount will always be based on the lowest week or day price.

5.10 The travel price includes Economy Class flights for all persons listed on the booking. One item of luggage within the weight limit specified by the airline and one small item of hand luggage is permitted per adult and child over 2 years. Please observe the luggage limits of the respective airline.

5.11 Please note that the transfer for all registered tour participants is only included in the tour price if you selected the transfer option at the time of booking. The transfer times shown in the offers and in the booking documents are estimates for average traffic volumes. We would like to point out that deviations are possible, depending on traffic.

5.12 If ADRIALIN BLUE acts as a mediator expressly on behalf of programmes by other tour operators or individual services from third-party providers, e.g. excursions, flights, rental cars, cancellation insurance, etc., ADRIALIN BLUE shall be liable for proper mediation only, and not the service itself.The conclusion of the mediated contract and its contents are governed by the relevant statutory provisions and, where appropriate, the terms of the respective contractor.

6. Changes in services

6.1 Changes or deviations to individual travel services from the agreed content of the travel contract which become necessary after the contract has been concluded, and which were not brought about by us contrary to good faith, are only permitted if the changes and deviations are not significant and do not affect the overall character of the booked trip.This also applies in particular to possible changes to flight times.Any warranty claims remain unaffected, insofar as the changed services are flawed.

6.2 You are also entitled to the rights named in the previous section in the case of a significant travel change and these rights must be claimed immediately after being notified of a significant change.

6.3 Ein Anspruch des Kunden nach Vertragsabschluss auf Änderungen hinsichtlich des Reisetermins, des Reiseziel, des Ortes des Reiseantritts, der Unterkunft oder der Beförderungsart (Umbuchung) besteht nicht. Werden dennoch auf Ihren Wunsch hin Änderungen innerhalb der Buchung vorgenommen, fällt zusätzlich zum neuen Reisepreis ein Mehrkostenzuschlag von 30 € an. Dies gilt insbesondere für Namensänderungen. Anderweitige Änderungen der Buchung werden wie ein Rücktritt behandelt.

6.4 Changes to a booking cannot be made within the last 7 days prior to arrival.

6.5 Any additional costs incurred as a result of a booking change will be charged to customers in accordance with their selected payment method.

6.6 If you do not make use of individual travel services duly offered to you for reasons that are attributable to you (e.g. due to a premature homeward journey or for other compelling reasons), there is no entitlement to a pro-rata refund of the travel price.

7. travel cancellation

7.1 You can withdraw from the trip at any time prior to departure.The declaration of withdrawal does not have to take specific form, but for traceability reasons for both parties, we recommend a written notice of withdrawal or an email with request for confirmation.Receipt of the declaration of withdrawal by ADRIALIN BLUE is essential to its validity.

7.2 Our flat-rate cancellation fees include:
In the event of a cancellation

  • up to 30 days before departure, 45% of the travel price
  • from 29 to 22 days before departure: 50% of travel price
  • from 21 to 15 days before departure: 65% of travel price
  • from 14 to 10 days before departure: 75% of travel price
  • from 9 to 7 days before departure: 85% of travel price
  • from 7 to 4 days before departure: 90% of travel price
  • In case of later cancellation or non-arrival:95% of total travel price.

7.3 Contrary to the regulations stipulated under withdrawal, you may proceed if you exercise your right to name a substitute traveller.The prerequisite for this, however, is that ADRIALIN BLUE, as the tour operator, has received timely, binding notification before the start of the journey, so that the necessary arrangements can be made.It is also a prerequisite that the substitute traveller complies with the special requirements of the trip and that statutory regulations or official orders do not conflict with this.Once the name change is confirmed by the tour operator, the rights and obligations of the travel contract apply to the substitute traveller.Please note that this may result in changes to the travel price.In addition to the travel price, the change incurs a fee of € 30.

7.4 It is up to you as the traveller to prove to ADRIALIN BLUE as the tour operator that no damage, or much less damage than the required flat rate has occurred.

7.5 For your safety, we recommend that you take out cancellation insurance and travel insurance with EUROPÄISCHE Reiseversicherungs AG, St. Alban-Anlage 56, PO Box, CH-4002 Basel.

8. You can add this to your trip during the booking process.Withdrawal/termination by ADRIALIN BLUE

8.1 ADRIALIN BLUE may withdraw from the travel contract prior to departure or terminate the travel contract after commencement of travel:

  • without notice, if the traveller persistently disturbs the execution of the journey in spite of a warning, or endangers others through his/her behaviour or otherwise behaves contrary to the contract.
  • without notice, if the execution of the journey is made considerably more difficult, endangered or impaired as a result of force majeure or industrial action unforeseeable upon conclusion of the contract.

In the event that ADRIALIN BLUE terminates the travel contract according to point a), the travel price shall be forfeited.
In the event that ADRIALIN BLUE withdraws from the contract in accordance with point b) before the start of the journey, all amounts paid will be refunded immediately. Further claims are expressly excluded. In the event that ADRIALIN BLUE terminates the contract in accordance with point b) after the start of the journey, you will be refunded the part of the travel price the part corresponding to the expenses saved by ADRIALIN BLUE.

8.2 If a minimum number of participants has been stipulated in the travel offer or in other documents which have become part of the contract, ADRIALIN BLUE may withdraw from the travel contract by the 22nd day at the latest before departure, if the minimum number of participants is not fulfilled. In the event that ADRIALIN BLUE withdraws from the travel contract in such a case, the customer may request to take part in another trip, provided that ADRIALIN BLUE is able to provide this from its own offer at no extra cost to the customer.Otherwise, the customer will of course receive refunds of any payments made on the travel price.

9. Fittings of the rented properties

9.1 In the holiday apartments and holiday homes cutlery and crockery is usually completely provided for the number of people. A refrigerator is definitely part of the basic fittings and is therefore not always explicitly mentioned in the property descriptions. All other technical household devices are only available if explicitly mentioned in the description.

9.2 If reception via satellite or cable is possible it will be shown in the text with Sat-TV or Cable-TV. However this does not absolutely guarantee that programmes in the customer's language can be received.

9.3 If the garden furniture is stated in the description that does not necessarily mean that there is one available chair for every person. Deck chairs and parasols are also only available if they are mentioned in the description of the property.

9.4 All accommodation offered is approved for accommodation in accordance with local and national regulations.Holiday properties are generally intended solely for holiday purposes, which may also be reflected in the type of construction and/or furniture.The bathroom and bedrooms are often smaller that usual, and the beds are often differently.Much of the property is geared primarily to practicality.Travellers should keep in mind that other building regulations apply in other countries.Balcony and stair railings may be much lower, stairs steeper, and windows and doors may not conform to the standards you are used to.Also, the sound insulation of the properties isn’t always what you are used to, but instead in accordance with country-specific conditions. This means that sound and noise protection can be different.In holiday homes and apartments, landlords often inhabit the holiday property themselves during the year, so parts of the property may be closed off, as this is where they have their belongings.There is still plenty of storage and living space available for holiday renters, though.
The normal international hotel classification of stars indicates the hotel standard and is based on the respective category details of the country concerned.

9.5 The size of the property in square metres is approximate, and can vary up to 10%. The size information also includes the area of the facilities intended for use by you, the traveller. This includes, in particular, the surface areas of balconies, loggias, conservatories and terraces.

10. Customer´s rights and liabilities.

10.1 You have the right as tenant to use the entire property including furnishings and devices. You are obliged to treat the property and and its inventory, as well as any communal areas, with the utmost care.

10.2 You are obliged to replace any damage caused by you or your companions or guests during the course of your stay.

11. number of persons

11.1 The property may not be occupied with more persons that allowed in the catalogue and confirmed on the travel voucher (except for one infant of less than 2 years of age).

11.2 In the event of over-occupancy the landlord has the right to refuse or send away excess persons or to desire the proportional rental price and supplementary costs.

12. Arrival flight times, check-in and departure times

12.1 To find your arrival and departure flight times, please refer to your booking confirmation and your travel voucher.In the event of a change in departure times, you will be informed about the change in a timely manner by ADRIALIN BLUE.For most flights, airport check-in begins 120 minutes before the departure time.For short-haul flights, you should arrive at the counter no later than 90 minutes before the departure time.For mid- and long-haul flights you should check in at the counter no later than 120 minutes before the departure time.Late appearance is considered a no-show and may result in denied boarding.

12.2 Please note that some airlines charge additional fees for checking in at the airport.To avoid additional costs, we recommend that you complete the check-in process in advance. This can be done online via the website of the airline listed above.The option of online check-in is usually available 24 to 48 hours before departure.The information your require to complete the online check-in process will be provided to you with your travel documents.

12.3 Der Bezug der Unterkunft ist am Anreisetag – sofern nicht anders ausgewiesen – ab 14:00 Uhr möglich.

12.4 On the day of departure, the accommodation must be vacated by no later than 10:00 and handed over to the landlord or service provider.

12.5 To find your pick-up time at the property on the day of departure, please refer to your travel voucher.In the event of a change at short notice, you will be informed in a timely manner by ADRIALIN BLUE or by the staff at the property.

13. liability

13.1 ADRIALIN is liable within the framework of the due diligence obligations of a proper businessman for

  • diligent travel preparation
  • the careful selection and monitoring of service providers
  • the correctness of the service description
  • the proper provision of the travel services contracted.

13.2 ADRIALIN BLUE’s liability for damages that are not personal injury is limited to three times the travel price, insofar as the damage to the traveller was neither intentional nor grossly negligent, or insofar as ADRIALIN BLUE is responsible for any damage suffered by the traveller solely because of a fault of a service provider.

13.3 A claim for damages against ADRIALIN BLUE is limited or excluded insofar as a claim for damages against the service provider can only be asserted under certain conditions or restrictions, or is excluded under certain conditions, on the basis of international conventions or statutory provisions applicable to the services to be provided by a service provider.

13.4 Within the scope of the legal provisions, you are obliged to do everything reasonable in the event of performance disruptions, in order to contribute to correcting the disruption and to minimize or prevent possible damage. In particular, this includes the obligation to report immediately any complaints to the agencies/points of contact specified in the travel documents. In the event of culpable omission to provide immediate notification of defects, the tour operator’s reduction and/or compensation obligations shall be cancelled.

13.5 The service providers (owner, key holder, agency, etc.) are neither tour operators nor agents of ADRIALIN BLUE, nor do they have the power to recognize claims and make and/or accept legally binding declarations.

13.6 Claims for breach of contract in the provision of travel services must be made to ADRIALIN BLUE within one month of the termination of the trip as stipulated in the contract, whereby we urgently recommend the written form.Your travel agency is not authorized to accept the registration of warranty and damage claims.The prerequisite is that the travel services or substitute services you received were not provided in accordance with the contract, that you indicated the defect immediately, and that a sufficient remedy did not occur.If your trip is seriously impaired by defects, you may cancel the travel contract.As a rule, you must have requested ADRIALIN BLUE to remedy this, stating a reasonable deadline, and this deadline has passed without result.

13.7 The operator cannot accept liability for information contained in description of the place, since they are not a subject of the contract and the operatorr cannot influence their origin or check their accuracy.

13.8 A limitation period of one year after the contractually agreed end of the trip is agreed between you and ADRIALIN BLUE.

13.9 An assignment of claims against ADRIALIN BLUE to third parties, including spouses and first-degree relatives, is excluded. Likewise, the judicial assertion of travel participant claims by third parties in their own name is inadmissible.

13.10 Luggage damage or delays to flights and other forms of transport should be reported immediately on site to the responsible carrier and a written confirmation (e.g. Lost Report for air transport) completed to avoid the loss of claims under international conventions.

14. Travel provisions

14.1 You can find information on current entry requirements, passport and visa requirements in the travel and security information provided by the German Foreign Office at https://www.auswaertiges-amt.de/de/ReiseUndSicherheit/reise-und-sicherheitshinweise and at the responsible embassies and consulates.

14.2 As a traveller, you are responsible for compliance with all entry requirements, vaccination and customs regulations required to complete the trip.In all circumstances, this includes the obligation to have ready the valid travel documents at the time of entry.All disadvantages which result from non-compliance with these regulations, in particular the payment of cancellation fees, are at your expense.

14.3 For a surcharge of 20,00 EUR we issue separate certificates which are necessary for applying for a visa. These are sent by post.

15. Legal effect and jurisdiction of the court

15.1 The invalidity of individual provisions to the contract does not result in the invalidity of the total travel contract.

15.2 The customer can only sue the tour operator at its headquarters.

15.3 For complaints lodged against the customer by the tour operator, the domicile of the customer is decisive. For actions against customers or contractual partners of the travel contract who are merchants, legal entities of public or private law, or persons who are domiciled or ordinarily resident abroad or whose domicile or habitual residence is unknown at the time the legal action is brought, the place of jurisdiction is the registered office of the tour operator.

15.4 The above provisions do not apply,

  • if and insofar as contractually non-mandatory provisions of the international agreements that are to be applied to the travel agreement between the customer and the tour operator result in something else in the favour of the customer or
  • if and insofar as applicable to the travel contract, non-mandatory provisions in the EU Member State to which the customer belongs, for the customer are more favourable than the above provisions or the corresponding statutory provisions.

15.5 The European Commission provides a platform for online dispute resolution (OS).The platform can be found at http://ec.europa.eu/consumers/odr/.Our email address is: en@adrialin.com