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      Questions and answers on booking procedures

      1. How can I search for a suitable trip?

      When searching, you can choose between the following types of trip:

      • Package holidays:This type of trip includes the booking of accommodation and suitable flights, possibly including a transfer.
      • Accommodation only:You arrange your own arrival and departure.Your booking is solely for accommodation.

      1.1 Search for a package holiday

      In your search, click on the "Package holiday" tab

      Destination:

      From the drop-down menu, select your desired country, region, and/or location.

      Departure airport:

      Click on the corresponding field to open a list of possible departure airports.Click on your desired departure airport.

      Travellers:

      Beim Klick auf das Feld für die Eingabe der Reisenden öffnet sich ein Eingabemenü. Hier können Sie per Mausklick die Anzahl der Erwachsenen und der Kinder eingeben, die verreisen. Sofern Kinder mit verreisen, können Sie neben den Kindern per Mausklick auf + oder – das jeweilige Alter auswählen. Bitte geben Sie hier das Alter der Kinder bei der Rückreise an.Beim Klick auf das Feld für die Eingabe der Reisenden öffnet sich ein Eingabemenü. Hier können Sie per Mausklick die Anzahl der Erwachsenen und der Kinder eingeben, die verreisen. Sofern Kinder mit verreisen, können Sie neben den Kindern per Mausklick auf + oder – das jeweilige Alter auswählen. Bitte geben Sie hier das Alter der Kinder bei der Rückreise an.

      Arrival and departure:

      Clicking in the arrival and departure fields opens the calendar. Use the arrow icons to the left and right of the month to toggle between months. Alternatively, you can also use the two selection fields for the month and the year. Just click on the appropriate date to add it to the arrival or departure field.

      Nach dem Klick auf „Reise finden“ werden Ihnen die verfügbaren Angebote für Ihre Suche angezeigt.

      1.2 Search for accommodation with self-arranged travel

      Click on the tab "Accommodation only" in the search field.

      Destination:

      From the drop-down menu, select your desired country, region, and/or location.

      Travellers:

      Beim Klick auf das Feld für die Eingabe der Reisenden öffnet sich ein Eingabemenü. Hier können Sie per Mausklick die Anzahl der Erwachsenen und der Kinder eingeben, die verreisen. Sofern Kinder mit verreisen, können Sie neben den Kindern per Mausklick auf + oder – das jeweilige Alter auswählen. Bitte geben Sie hier das Alter der Kinder bei der Rückreise an.

      Arrival and departure:

      Clicking in the arrival and departure fields opens the calendar. Use the arrow icons to the left and right of the month to toggle between months. Alternatively, you can also use the two selection fields for the month and the year. Just click on the appropriate date to add it to the arrival or departure field.

      Nach dem Klick auf „Reise finden“ werden Ihnen die verfügbaren Angebote für Ihre Suche angezeigt.

      2. Can I refine or change my search?

      Yes.Once the search is complete, you will see different filters on the results page.By clicking on the checkbox next to the desired criterion, you can select one or more filters.You will only be shown results that have the desired characteristics.

      You can amend your travel dates by clicking on the "Amend search" button on the left-hand side next to the displayed offers. Click "Update" to display the relevant offers. The "Including flights" or "Accommodation only" buttons allow you to amend your type of travel.

      3. How can I calculate and display the price?

      3.1 Once you have begun your search you will receive offers that meet your search criteria. "Price from €..." will be listed on the right next to the photo and name of the property. By clicking on "price from" you will be taken to the relevant page. There you will find more details and images by clicking on the tabs "Accommodation" and "Residences". By clicking on the tabs "Availability and prices" you will be able to view the available residences and exact price for the travel dates and number of guests entered in the search.

      3.2 Please note that you will only receive a calculation of your price if you have previously entered the arrival and departure date and the number of persons in the search field.

      3.3 If you have searched for package deals, the price shown to you with the available accommodation will include the flights.Transfers are only included if explicitly mentioned in the offer.

      4. Where can I find further information on the offer?

      Once you have selected a property you will find more information about the property and associated residences via the tabs "Accommodation" and "Residences". You can also view more information about the available residences by clicking on "Offer details" from the "Availability and prices" tab. If you have searched for flights you can receive more information about the flight times and airline operator by clicking on "Flight details".

      5. How can I add a rental car?

      5.1 If a rental car is available for your trip, the option “Add a rental car” will be displayed above the yellow box displaying the price.Clicking on the button to see the available rental cars, as well as links to the rental conditions and the rental branch.

      5.2 Mit einem Mausklick auf das gelbe Feld mit dem Mietwagenpreis und dem Zusatz „dazu buchen“ können Sie den Mietwagen Ihrer Buchung hinzufügen. Dadurch wird der Reisepreis aktualisiert.

      5.3 Please note that you are booking the rental car through our partner, Sunny Cars.You will receive a separate invoice for this service, which you pay directly to the provider.You will also receive all other documents pertaining to your rental car directly from Sunny Cars.

      6. How can I book?

      6.1 Bei Klick auf den Reiter „Termine und Preise“ werden Ihnen die verfügbaren Wohneinheiten mit dem Preis für den in der Suche eingegeben Reisetermin und die angegebene Personenzahl angezeigt. Per Mausklick auf das gelbe Feld mit dem Preis und dem Zusatz „zur Buchung“ werden Sie zur Buchung weitergeleitet.

      6.2 Firstly, please enter your personal details and information about the people travelling.Please make sure that you enter all the relevant details, in particular first names and surnames, and middle names if necessary, exactly as displayed on your valid travel documents.

      6.3 Choose your preferred payment method and enter the necessary payment details if required. Next, click on the button "Confirm booking payment now".

      7. General Terms and Conditions

      7.1 You will find a link to our terms and conditions on the booking form as well as at the bottom of each page. You can view and save them here.

      7.2 Please be advised that the text of your contract is not saved.Naturally, you will receive all relevant booking details in our booking confirmation.

      8. Confirmation of booking

      8.1 After receipt of your booking, you will receive an acknowledgment or a confirmation email within minutes with all the details on how to proceed.

      8.2 If you have not received an e-mail from us within an hour of making your booking, please let us know.

      8.3 If you initially only receive acknowledgment of the booking, you will usually receive a booking confirmation incl. invoice via email within 24 hours.

      9. Payment

      Depending on the offer you choose, the travel price will either be paid directly to us, or to the service provider on site. This information will be displayed under "Payment options" as soon as you have carried out the price calculation for your chosen property. If payment is to be made to us, you can choose between the following payment options during the booking process:

      9.1 Payment by bank transfer:

      • After the booking confirmation please pay directly the deposit amounting to 20 % of the travel price.
      • The balance is due 42 days before departure.In some properties it is possible to make the final payment upon arrival at the property.This option will be displayed with the price calculation if it is available.
      • For bookings made within 6 weeks of the arrival date), the entire amount is due immediately. For properties where payment is made locally, only a deposit is paid, with the outstanding balance due on arrival at the property.
      • This payment option is available for accommodation-only bookings offering free cancellation until 10 days before expiry of the deadline.For short-term bookings and package holidays, only the following methods of payment are accepted.
      • Any additional services used are to be paid for on location (unless the property description states that they are included in the price).

      9.2 Payment via direct debit:

      • When paying by bank transfer, during the booking process you will be forwarded to a transfer form. By entering your online banking details on this form, you confirm that payment of 20% of the travel price may be made to a bank account of our payment service BS PAYONE.Your payment will then be forwarded to us by BS PAYONE.
      • The balance is due 42 days before departure.You will receive with our bank details with your booking confirmation so that you can pay the balance.
      • For last-minute bookings (within 6 weeks of arrival) the full travel price will be payable. During the booking process you will be redirected to a transfer form where you can enter your online banking details to confirm payment of the travel amount to the bank account of our payment provider BS PAYONE. Your payment will then be transferred from BS PAYONE to us. For properties that allow the remaining payment to be made on-site, an advance payment only will be payable here with the remainder being due upon arrival.
      • This payment option is available for all types of trip.
      • Any additional services used are to be paid for on location (unless the property description states that they are included in the price).

      9.3 Payment by credit card:

      • You can pay with the following credit cards: Mastercard, VISA and American Express.
      • For bookings made more than 6 weeks before departure, you have the option to choose whether to pay the full amount or simply as 20% deposit.If you choose to pay the deposit only, the balance will be debited 42 days before departure.Please make sure that your credit card is still valid at this time.For properties which offer the options of paying the outstanding amount on site, only a deposit is paid, and the balance on site.
      • This payment option is available for all types of trip.
      • Any additional services used are to be paid for on location (unless the property description states that they are included in the price).

      9.4 Payment by direct debit:

      • If you have a bank account in Germany or Austria, you can pay by direct debit.
      • For bookings made more than 6 weeks before departure, you have the option to choose whether to pay the full amount or simply as 20% deposit.If you choose to pay the deposit only, the balance will be debited 42 days before departure.For properties which offer the options of paying the outstanding amount on site, only a deposit is paid, and the balance on site.For bookings made more than 6 weeks before departure, you have the option to choose whether to pay the full amount or simply as 20% deposit.If you choose to pay the deposit only, shortly before the due date of the final payment you will receive a link that you can use to re-enter your payment information again so that the payment can be debited.For properties which offer the options of paying the outstanding amount on site, only a deposit is paid, and the balance on site.
      • This payment option is available for all types of trip.
      • Any additional services used are paid for locally (unless listed in the property description that it is included in the price).

      9.5 Payment via PayPal:

      • If you have a PayPal account, you can make the payment via PayPal.
      • For bookings made more than 6 weeks before departure, you have the option to choose whether to pay the full amount or simply as 20% deposit.If you choose to pay the deposit only, shortly before the due date of the final payment you will receive a link that you can use to re-enter your payment information again so that the payment can be debited.For properties which offer the options of paying the outstanding amount on site, only a deposit is paid, and the balance on site.
      • This payment option is available for all types of trip.
      • Any additional services used are paid for locally (unless listed in the property description that it is included in the price).

      10. Travel documents

      10.1 If the full price is to be paid to the service providers on site, we will send you the address and contact details for your accommodation with your booking confirmation.

      10.2 If you are paying the entire travel price or a deposit to us, we will send you the travel documents with all necessary information after payment of the entire travel price. If you are paying the outstanding balance on site, we will send the travel documents via email once we receive your deposit payment. On request, we will also post the travel documents to you free of charge.

      11. Your support

      Of course, our customer service staff will be happy to help and advise you before and during your booking.During your holiday, the staff at your accommodation or our local staff will be happy to help.